Visitors

Visitors

Overview

Visitor Log records visits to your centre (for example: maintenance staff, inspectors, guests, or other non-enrolled visitors), including time in/time out and optional details.

Recording a Visitor

If your centre uses the Centre Calendar visitor flow

1. Open Centre Calendar.
2. Click on a day on the calendar.
3. Choose Visitor Log.
 -- Or --
3. Select "Visitor" from the + New menu.
4. Enter visit details and save.



Visitor Log entries will appear on the Centre Calendar if you've enabled visitors on the calendar settings page.   If you've chosen to hide visitors from the calendar, you can still view the report in Reports > Tools > Visitor Log.  

Visitor Log Report

Use the Visitor Log report to review and export visits over a date range.  The report can optionally display additional columns (depending on your system’s configuration), such as:
  1. Authorized by
  2. ID verification details
  3. Phone
  4. Badge / pass
  5. Notes

Troubleshooting

Issue: I don’t see visitor entries on the Centre Calendar
Common reasons:
  1. The centre calendar is configured to hide visitors.
  2. Your role may not have permission to view or record visitor log entries
Issue: Time in/out looks wrong

Visitor log entries are stored as single-day records. If an entry should span midnight, it may need to be recorded as two entries.